Customer Service
SHIPPING & DELIVERY
Many of our customers from the Free Minds Store like to send gift parcels to their friends or family. Our secure shopping cart is configured to allow you to do just that, to pay for a purchase or a subscription to the Free Minds Journal, and specify another recipient, even allowing for a GREETING MESSAGE to be sent as well from the purchaser if desired. All purchases are encrypted for your safety, and we guarantee you will not risk exposure of your personal information. Visit the Free Minds Store and send a gift to a friend!
Airmail is now the only option overseas and Canada. Usually this is sent Priority Shipping.
UNITED STATES ORDERS (usually 3-8 days shipping time, sent U.S.P.S. "Media" mail class)
Currently our standard shipping fees are $4.50 for all orders in the United States, regardless of weight. Items are shipped surface mail (unless they are 7 ounces or less) and the U.S. Postal Service takes anywhere from 2-8 days to deliver within the 48 states, longer in Alaska, Hawaii and Puerto Rico. Items under 8 ounces are usually sent airmail.
ORDERS OUTSIDE OF THE UNITED STATES:
If you are paying via Paypal, and the actual shipping turns out to be less than the set amount below (over $3 difference), we will send you a partial refund via Paypal. We will ship your package the least expensive airmail rate according to package size and weight, and reliability factors. The flat-rate airmail boxes below are usually the best bargain, but not always. They also cannot be insured, so on some pricier orders to risky destinations the method of shipping and the need for insurance may necessitate our contacting you first.
CANADA (usually 5-8 days shipping time)
0 up to 2 pounds weight: $11 (Priority airmail envelope flat rate)
2 to 6 pounds weight: $26 (Priority airmail box flat rate)
over 6 pounds weight: $32 (Priority airmail large box flat rate)
All Other Destinations outside of the U.S. (usually 5-8 days shipping time)
0 up to 2 pounds weight: $13 (Priority airmail envelope flat rate)
2 to 6 pounds weight: $41 (Priority airmail box flat rate)
over 6 pounds weight: $52 (Priority airmail large box flat rate)
Thank you! You will be notified if there are any exceptions. Any extra amounts required for shipping purposes can be sent ONLY via Paypal directly to randy@freeminds.org (that is the email on my Freeminds account).
email Randy with order questions (prompt reply)
Ordering from Free Minds Store with the secure Shopping Cart
When you have filled your shopping cart with the items you want, you can choose to pay one of three ways:
1. Using your VISA, Mastercard, American Express or Discover card, which will be processed by Randall Watters through his secure Merchant Account. No card numbers will be kept on our computer.
2. If you have a Paypal account, you can purchase very quickly in whatever manner you have your Paypal account already set up. No credit card information is sent to Randy or Free Minds, just the order and shipping information.
3. You can pay via Paypal even if you DON'T have a Paypal account and don't want to create one; just specify that you don't want to use a Paypal existing account, but that you still want to use your credit card. It will not set you up with an account or try to access one, and no debits will be made or in any way connected to your bank account. It will just be processed like a normal credit card charge, and all protection features of your credit card will apply.
All three methods are guaranteed from fraud and protected from erroneous charges. In 12 years of processing credit card purchases, we have NEVER had a problem.
OTHER OPTIONS: Ordering from Free Minds Store by money order or check
You can order anything from the Free Minds Store by using:
Money Order (U.S. and Canada only) Canada with a postal money order in U.S. dollars only
made out to Free Minds
Check (U.S. only)
made out to Free Minds
International Money Order in U.S. dollars (must be based on a U.S. bank)
made out to Free Minds
send with a copy of your order page to:
Free Minds
PO Box 3818
Manhattan Beach, CA 90266-1818
USA
310-545-7831
VIEWING ORDERS & ACCOUNT INFORMATION
All your Orders and other account information including billing and shipping addresses can be found here
